Shipping policy

SHIPPING POLICY

WHERE WE SHIP

Small Happy Goods currently ships to eligible addresses within the United States. Available shipping options depend on the product and delivery address.

PROCESSING AND DELIVERY

Orders need time to be prepared before shipment. Processing times may vary by item and availability.

PROCESSING TIME

Our current estimated transit time is approximately 5–10 business days after an order ships. This estimate does not include processing time. Business days generally exclude weekends and holidays.

Delivery estimates are approximate rather than guaranteed arrival dates, unless we expressly provide a delivery guarantee. Carrier delays, destination, customs processing where applicable, and peak periods can affect arrival.

Review the processing and delivery information shown for your order before completing checkout. We do not promise delivery by a holiday or other specific date unless that promise is expressly stated for your order.

SHIPPING CHARGES AND FULFILLMENT

Shipping options and charges are shown before you complete your purchase.

Orders may be shipped directly by third-party fulfillment partners. This may be a different location from our business contact address.

Small Happy Goods remains your contact for delivery questions and problems.

TRACKING AND SEPARATE SHIPMENTS

When tracking is available, we will share the tracking details for your shipment. An order with multiple items may arrive in separate packages.

ADDRESS CHANGES

Check your delivery address carefully before ordering. If you notice an error, contact civiliansbusiness@gmail.com as soon as possible.

We will try to help, but an address may be difficult to change once fulfillment or shipment has begun. Any agreed additional delivery charge will be explained before it is incurred.

DELAYS OR MISSING ORDERS

Contact civiliansbusiness@gmail.com if your order is late, appears lost, or is marked delivered but cannot be located.

We will review the issue and work with the fulfillment partner or carrier to resolve it. A tracking scan does not automatically remove your rights.

If we cannot ship within the stated timeframe, we will notify you and provide the required choice to agree to a delay or cancel for a refund. We will obtain any required consent and issue refunds when required by law.

QUESTIONS

For shipping help, email civiliansbusiness@gmail.com with your order number.